Frequently Asked Questions

Private lesson availability changes often. The only way to book a private lesson is by speaking with an administrator at the swim counter, either over the phone, or in person. We will happily go over the spots available and help you registration for the classes.

Yes, you may enroll in what we call a semi-private lesson. A semi-private lesson consists of 2 or more individuals sharing an instructor for the duration of their lesson. Semi-private lessons are ideal for family members or friends who are close in age and skill level. If you are interested in booking a semi-private lesson please call the front desk!

Certainly! As long as we have available space, you can switch from a group lesson to a private lesson. However, please note that you will be required to pay the difference in tuition fees at that time.

semi-private lesson availability changes often. The only way to book a private lesson is by speaking with an administrator at the swim counter, either over the phone, or in person. We will happily go over the spots available and help you registration for the classes.

Yes, you may enroll in what we call a semi-private lesson. A semi-private lesson consists of 2 or more individuals sharing an instructor for the duration of their lesson. Semi-private lessons are ideal for family members or friends who are close in age and skill level. If you are interested in booking a semi-private lesson please call the swim counter!

Yes. We can remove you from your seasonal group class at any point during the session and use the remaining credit towards payment for private lessons. 

1. Determine Your Swim Level: Visit the website and consult the Swim Levels to figure out which one best fits your skill level.

2. Pre-Choose a Date and Time: Pick 1-2 preferred dates and times for your class. You may also call to confirm availability if needed.

3. Register Online: Complete the registration process online for the class. Our staff will respond to your registration within 24-48 hours.

4. Submit Payment:

   • Mail: Send in your tuition by check (your spot won’t be reserved until the check is received).
   • Zelle: Call to pay via Zelle (no fee).
   • Credit Card: Call to pay via credit card, but note there is a 3% fee for using a credit or debit card.

5. Reservation Confirmation: Once payment is received, your spot in the class will be confirmed by email.

• Register Online: Complete the registration process online for the class. Our staff will respond to your registration within 24-48 hours.

• Submit Payment:

  • Mail: Send in your tuition by check (your spot won’t be reserved until the check is received).
  • Zelle: Call to pay via Zelle (no fee).
  • Credit Card: Call to pay via credit card, but note there is a 3% fee for using a credit or debit card.

• Reservation Confirmation: Once payment is received, your spot in the class will be confirmed by email.

No, we cannot guarantee that any open spot in a class will stay that way, unless the spot is paid for.

Group Swim Lessons: Our group swim lessons, with a ratio of 3:1 or 4:1, offer a cost-effective and fun way to learn how to swim alongside a group of peers. Typically, you’ll attend a group swim class once a week, but we recommend attending more frequently if you want to progress faster or simply enjoy the class.

Our group classes are organized into swim levels based on age and ability. Your swim level is determined by these factors. The Swim Level guide will help you select the right level. Each swim level focuses on specific skills that are introduced and developed within that level.

No worries! We can always move you into a class at a different level as long as the class you are looking to move into is available.

Certainly! As long as there are available spots in the desired class, you have the flexibility to switch to a different level at any time and our deck Manager can help you to do that.
It’s worth mentioning that our teachers are skilled in handling multi-level classes, so regardless of your child’s pace of progress, you can continue with the same day and time for their swimming lessons.

There is no family discount for swim lessons. If more than two members of your family are enrolled in swim lessons, the second sibling get $10 off from registration fee.

Yes, you can still register for a group class even if the semester has already started! We welcome new participants throughout the semester, and our staff will assist in finding the best class that fits your schedule and skill level. Feel free to reach out if you need help choosing the right class or have any other questions!

The number of students in a group class depends on the swim level.

Bubble/Kicker/Roller    3:1 or 4:1                               Class Time:  30 Minutes

Star/puller              3:1 or 4:1                                 Class Time:  30 Minutes

Charger / Delta    4:1                                    Class Time:  30 Minutes

Gamma/Challenge   4:1                                Class Time: 30 Minutes

Intermediate (waas Pre-Competitive) (8:1 or 12:1)    Class Time: 60 Minutes

Advance (was Competitive) (8:1 or 12:1)          Class Time: 60 Minutes

For your reference: Alpha Level 1;2;3;4   Beta-Puller Level 1;2;3;4   Beta-Charger 1;2;3;4  Delta 1;2;3;4  Gamma 1;2;3;4  Challenge Brond; Silve; Gold   there are 4 levels under each name, it takes 2-4 session to achive the goal depend on each child.

Unfortunately, every child is different and they all have different abilities.There are many factors in learning to swim and each parents’ definition of swimming will vary. Most of our students continue through our program until they graduate, but some parents just want their children to know the basics. Every child learns at their own pace, so it’s impossible to determine how long it will take. It is important for parents to have realistic expectations for their children. Please avoid comparing your child to others. Positive reinforcement and consistency is vital for your child’s success. Regardless of what the final goal may be, we feel it’s important that the child learns to have a love and respect of the water.

For your reference: Alpha Level 1;2;3;4   Beta-Puller Level 1;2;3;4   Beta-Charger 1;2;3;4  Delta 1;2;3;4  Gamma 1;2;3;4  Challenge Brond; Silve; Gold   there are 4 levels under each name, it takes 2-4 session to achive the goal depend on each child.

It is completely normal for a first-time swimmer to be nervous, especially if they are very young. Children cry in order to express their feelings of nervousness due to separation anxiety, a bad past experience, or just an irrational fear of the water. Our instructors are very friendly and are trained to understand the fear that children often have when coming to swim class for the first time.  Normally your child will need 4 – 6 weeks to get used to it and the best thing you can do is to allow the instructor to build trust with your child as you praise them for being such a brave boy or girl. By creating a positive reward system with smiles and high fives, even the most fearful child will learn to love the water.

A. Makeup Sessions: We offer 1 makeup session for group lessons and 2 makeup sessions for semi-private or private lessons if you pay the regular tuition.

Note: Please call in on the same day for a drop-in. We do not reserve spots for makeup sessions in advance, as we want to ensure you don’t lose your opportunity if you can’t make it. Call on the same day, and we will assist in finding a class with a similar level and type of swim lesson for your child.

B. Self Practice: We offer Self Practice times for swimmers who missed their class (no cost & 60 minutes), provided if you choose to pay the discounted tuition.

If you’d like more practice on your own, you can purchase additional Self Practice time for $25 per ticket.

Please note :  that no swim instructors will be available during this time, but a lifeguard will be on duty. Self Practice is open to all currently registered swimmers who want additional practice or missed a lesson. Each swimmer may receive up to 2 free tickets for each session, available at the front desk.

Important: Swimmers must be accompanied by an adult within arm’s reach at all times during Self Practice swim time, except for swimmers at the Intermediate(was pre-competitive or Advance (was competitive )level.

Yes, we offer a Swim Team Program designed to help swimmers improve their skills and become more competitive. Our Head Coach has extensive experience in training swimmers and focuses on enhancing your child’s form, technique, and overall performance to help them become more professional in their swimming.

For more information or to join the program, please get in touch with us. You can call our front desk to set up a Swim Team tryout at any available session. Our staff will assist in scheduling the tryout and provide further details about the program and requirements.

Yes, you may request a specific instructor, and we will do our best to accommodate your request. However, we cannot guarantee your child’s placement with a particular instructor. All Flying Fish instructors are trained to our standards to ensure quality and consistency in every class.

Please note: If the instructor you request does not currently teach at your child’s level, or if we need to set up a specific day and time based on your request, a $80 convenience fee will apply to arrange the schedule.

• Registration

Annual Registration fee 1^st $50 2^nd $40, 3^rd $40. Registration fee is non-refundable.

Flying Fish Swimming School request that you need to fill registration form online.

The spot for the classes is not reserved until tuition with registration fee is received. (We can NOT Hold or reserve spots in lesson/classes without payment)

To receive a refund for dropping a scheduled swim lesson, you must submit a request via email to the registrar’s office at least 72 hours in advance (excluding weekends) before the start of the new session. For example, if you send the email on Friday and the session starts the following Monday, it will not meet the 72-hour notice requirement.

If a cancellation occurs after the first day of the quarter, a credit will be given, subject to a $30 cancellation fee. However, no credit will be offered after two weeks from the first day of the session. For summer intensives and summer camps, if a cancellation occurs on the first day of the program, there will be no credit or makeup.

Please note that due to the short duration of summer camps and intensive programs, the cancellation policy differs from regular programs. For summer intensives and camps, cancellations for refunds must be made via email at least 7 days before the program start date. Cancellations made after this period will be subject to a 50% credit. If a cancellation occurs on the first day of the program, no credit or makeup will be issued.

A refund will not be given in exchange for FFSS Credit, however, FFSS Credit may be transferred to another member.

The first-time transfer or switch class in the quarter the process fee will be waived, However, any subsequent switch or transfer will be subject to a $30 process fee.

We understand that children may get sick, and emergencies can happen. To accommodate this, we offer the option of regular classes with makeup  (1 makeup for group lessons, 2 makeups for semi-private or private lessons per session), or you can choose discounted tuition, which means you forgo the makeup option. Please note, there are no refunds, credits, or carryover of makeup classes to the next session

Important Policy Update (Effective September 1, 2024):
Previously, we accepted cancellations with a doctor’s note and issued a 50% credit for remaining classes. However, our policy has been updated. You now have the option to either choose Regular tuition with makeup  or discounted tuition. As a result, we no longer accept doctor’s notes for credits.

Bounced check subjected to $35 charge.

Swim Instructor Selection Policy:         All our swim instructors are trained to follow our established teaching plans and are qualified to teach specific skill levels. We strive to match students with instructors who best meet their learning needs. However, selecting a specific swim instructor is not a service we typically provide. If you have a special request for a particular instructor, an $80 fee will apply per semester to accommodate this preference.

• Sanitation

Any accident vomiting cause pool closure is subject to $240 fine.

Any accident poop in the swim pool cause pool closure is subject to $480 fine.

•   Lifeguards have the authority to stop any activity that is deemed unsafe.

•   Swim caps are required for all swimmers who have enrolled in the program.

•   Beginner (Alpha; Beta ) parents must stay in the designated seating area and watch your kids during class. The seats on the pool deck are for Beginner parent only (Only one parent/guardian in the designated seating area during class).

•   If your kids’ siblings come with you to the swimming pool (who are not enrolled in classes) please stay in view-room area.  They are not allowed in pool deck area. They are your responsibility to keep them safe in view-room.

•  We are do not accept children who are not yet potty-trained

•  Swim goggles are highly encouraged. If we feel a child’s progress is slowed because they are not wearing goggles, we may require they have to use it.

•  There is absolutely NO PHOTOGRAPHY or TAKING VIDEOS of any lessons

•  Cell phone and/or camera usage is NOT permitted in any of our locker rooms at any time.

•  No running or horseplay; No jumping or diving, twists, or flips. No hanging on lane lines. No gum or glass in the pool area. No spitting in the pool.

•  Showers are required by California States Law before swimming in a public pool.

•  The FFSS is NOT responsible for lost or stolen articles on our premises programs.

•  Adults/legal guardians must supervise their child(ren)/minor dependents in the facility at all times (when not with an instructor in the water).

•  Students are required to follow all rules and regulations of swim pool, should respect our instructors and staff. Both of our instructors and staff reserve the right to disqualify students who have violated any of our rules.

•  Please escort your young child to the bathroom prior to his or her lesson. A $480 charge will be applied to any family whose child cause pool closure due to Bodily waste.

• No boy over 5 years old is allowed to enter the girl’s changing room. No girl over 5 years old is allowed to enter the boy’s changing room.

•  Absolutely no dropping off of children to be picked up later.

•  If you are bringing siblings with you to the swim pool facility(who are not enrolled in lessons) please stay in view-room area with your kid(s), don’t bring them in-side the pool area. They are your responsibility to keep them safe.

• Parent(Beginner & preschooler)are required to stay with their child at all times on the pool deck. Only one parent/guardian in the designated seating area during class. Please NEVER approach your child while they are in a lesson and NEVER approach a coach during a lesson. This is a big distraction, not just for your child but for the other kids as well. We want the kids to be focused on the coaches, not the parents.

•  In order to maintain an optimal learning environment, it may be necessary to change a student’s class assignment or instructor while we do our best to match a student with a class appropriate to his or her level, it may happen that a student is placed in a class that is not an ideal fit. All possible avenues will be exhausted in an effort to rectify the situation. If no suitable solution is available, FFSS reserves the right to drop the student.
•  The FFSS is a smoke-free, tobacco-free and drug-free environment. Smoking is prohibited on all FFSS property.

•  Absolutely no chewing gum in facility and pool area. A $250 charge will be applied to any family who chewing gum in Flying Fish Swimming School facility.

• No candy, cough drops or other consumables are allowed in the pool area. Please make sure your child has disposed of these properly before beginning the lesson

• Clothing, gear and shoes not related to use in the pool must be kept in lockers room. This includes street shoes (not used on the deck), any clothes not intended to be worn in the pool and any personal items. Please leave all valuables at home. The FFSS is not responsible for lost or stolen items.

•  Loose jewelry or any extraneous body accessories cannot be worn in the pool or deck area. These items will interfere with our instructors’ hands on approach and also may damage the filtration system if lost.

•Flying fish Swimming School reserves the right to photograph and film facilities, activities and program participants for potential use in our marketing efforts, which may include, but not limited to, brochures, flyers, TV commercials, and the Flying Fish Swimming School’s website.  All marketing materials will remain the property of the Flying Fish Swimming School.

•Flying Fish swimming School reserves the right to change policy and procedure at any time without prior notice to ensure ongoing quality and service.

• Flying Fish Swim School maintains the right to terminate any membership at any time with cause in the interest of our vision, mission, objectives, and safety issue.